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Shipping & Returns

Shipping

We can ship to virtually any country in the world, except for those deemed as supporting terrorist organizations by the U.S. State Department (Syria, Iran, North Korea, etc...). Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce or pound. Some countries require customs duty or tax, which the recipient may need to pay before the destination country's customs department delivers the package. If you do not get your order after 6-8 weeks please check with your customs office / post office. Eclipse Records is not responsible in the rare event a package is lost by the postal service. We suggest you order insurance when placing your order if you feel this is a possibility.

 

Returns Policy

We will never ship you a damaged (or used) item therefore, we are not responsible for orders that arrive to you damaged by the Post Office. You should report any damaged or missing packages to your local Postmaster. However, if you receive an item other than what you ordered or an item with a manufacturing defect, simply return it to our office and we will replace it with the correct item.

If you need to return an item due to a defect or error on our part, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your replacement shipment once we've received and processed the returned item.




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